Frequently Asked Questions

General

What is CityLab?

CityLab is dedicated to the people who are creating the cities of the future—and those who want to live there. Through sharp analysis, original reporting, and visual storytelling, our coverage focuses on the biggest ideas and most pressing issues facing the world’s metro areas and neighborhoods.

Is CityLab the same thing as The Atlantic Cities?

Yes. Previously known as The Atlantic Cities, CityLab re-launched in May 2014 with an expanded editorial mission as well as a new name, URL, and mobile-first responsive design.

Can I still read stories that appeared on The Atlantic Cities here?

Yes. All of the content that was on theatlanticcities.com is now on citylab.com. Atlantic Cities urls will redirect to the new site.

What is Navigator?

Navigator is “the modern urbanist’s guide to life,” a section of the site that launched in 2014 offering tips and strategies for city lifestyles. Check it out here.

What is CityFixer?

CityFixer is our tool that offers “solutions for an urbanizing world.” It collects the best ideas and stories for a dozen of the leading drivers of modern cities — including schools, civic life, policing, and energy use. A click on “Aging,” for example, will surface all past CityLab coverage on the topic. Check it out here.

Where can I read CityLab’s Terms of Service and Legal Disclaimer?

http://www.citylab.com/terms-conditions/

What is CityLab’s address and phone number?

Our address is:

CityLab/The Atlantic
600 New Hampshire Ave., NW
Washington, D.C. 20037

Our phone number is: (202) 266-6000

How do I unsubscribe myself from your e-mail newsletters, or change the email address to which they are sent?

To update your preferences, click here and just enter your email address, then click "subscribe to list" at the bottom of the form— a note will pop up saying you're already subscribed, and will give you a link to click to update your subscription. It will ask you to verify that it is your address by sending you an email with a link to click, and that will take you to a page where you can update your subscription to various emails, unsubscribe, or change your email address. To simply unsubscribe from all Atlantic Media newsletters, click here and enter the email address with which you are subscribed. You may also follow the instructions at the very bottom of each newsletter to unsubscribe or change your preferences (this is probably the fastest way). 

What if my question isn't answered here?

You can use our contact page (http://www.citylab.com/contact/) to send us a message.

 

Technical Support

I’m having trouble printing your pages. What can I do to ensure acceptable printouts?

You can use the Print button located next to the social media icons to print articles.  

Which Web browser is recommended for viewing the site?

Our site is designed to be fully supported by recent versions of Chrome, Safari, and Firefox, as well Internet Explorer 8 and later. 

I’m having a hard time reading the text on your site. Can I increase the size of the text?

You can use the menu on your browser to adjust font size, or on a mobile device you can pinch and zoom.

Google Chrome: Click the settings button (located to the right of the address bar). Part way down the list is a Zoom option. Use the plus sign button to increase text size.
Firefox: In the browser’s menu, go to View. Select Zoom. Select Zoom In.
Safari: In the browser’s menu, go to View. Select Zoom In.
Internet Explorer: Click the Tools option (gear icon), go to View, and then select Zoom.

I have a technical question about your site that is not covered here. Where should I write?

For technical issues with our site not covered in this document, please visit our contact us page (http://www.citylab.com/contact/). Be sure to choose "Technical Problem or Broken Link" as the subject of your message in the form's drop-down menu and provide your platform and browser version.

 

Submissions/Permissions/Media

How do I pitch a story to CityLab?

You can submit pitches to pitches@citylab.com

How can I get permission to reprint an article that appeared on CityLab?

Our syndications are handled by Tribune Content Agency. Their telephone number is (800) 245-6536. Email address: tca-articlesales@tribune.com.

For questions and all other requests, please e-mail permissions@citylab.com.

I'd like to contact a CityLab contributor. What's the best way to do so?

CityLab staff contact information can be found here.

Media inquiries? Contact:

Anna Bross
The Atlantic
(202) 266-7714
abross@theatlantic.com