Chicago Police Got New Twitter Accounts. Will It Make a Difference?

The Monday after a very deadly Fourth of July weekend in Chicago, the city's police department announced a few tech additions to their 20-year-old Chicago Alternative Policing Strategy (CAPS). A suite of pilot programs, which start in three districts before expanding citywide, now enables residents to send anonymous tips via text, as well as photos, during a 911 call. Three district-specific Twitter accounts were also launched to share important alerts with the community. It may take weeks to see just how willing Chicagoans are to engage with the police, but is the Chicago Police Department itself prepared to take up these digital efforts? Twitter, the most public of the technologies involved, offers some insight on this question.

If Chicago police are intent on opening themselves up through Twitter, here's a few things they should be prepared to address. The social media experiences of law enforcement in plenty of other cities can serve as helpful lessons.