Pedestrians on a bridge linking Brooklyn and Manhattan.
Cities run on people, not just grids. Mark Kauzlarich/Reuters

Cities are organisms, not machines.

The growing appreciation of the importance of cities, especially by leaders in business and science, is much appreciated and long overdue. Many have embraced the Smart City banner. But it seems each observer defines “city” in the image of their own profession. CEOs of IT firms say that cities are “a system of systems,” and visualize the city as an increasing and dense flow of information to be optimized. Physicists have modeled cities and observed relationships between city scale and activity, treating city residents as atoms and describing cities as conforming to “laws.”

In part, these metaphors reflect reality: cities have information flows and physical systems. However, a city is more than those information flows and physical systems, and its citizens need to be viewed as something other than mindless atoms.

The prescriptions that flow from partial and incomplete metaphors for understanding cities can lead us in the wrong direction if we are not careful. The painful lessons of seven decades of highway building in U.S. cities is a case in point. Epitomized by the master builder Robert Moses, we took an engineering view of cities, one in which we needed to optimize our cities to facilitate the flow of automobiles. In a narrow way, the massive investments in freeways (and the re-writing of laws and culture on the use of the right-of-way) made cities safe for much greater and faster travel—but at the same time, they produced massive sprawl, decentralization, and longer journeys, and eviscerated many previously robust neighborhoods.

If we’re really to understand and appreciate cities, especially smart cities, our focus has to be elsewhere: it has to be on people. We take the Jane Jacobs view: Cities are about people, and particularly about the way they bring people together. We are a social species, and cities serve to create the physical venues for interaction that generate innovation, art, culture, and economic activity.

What does it mean for a city to be “smart”?

The most fundamental way a city can be smart is to have highly skilled, well-educated residents. We know that this matters decisively for city success. We can explain fully 60 percent of the variation of economic performance across large U.S. metropolitan areas by knowing what fraction of the adult population has attained a four-year college degree. There’s strong evidence that the positive effects of greater education are social—they spill over to all residents, regardless of their individual education. Educational attainment is a powerful proxy measure of city economic success because having a smart population and workforce is essential to generating the new ideas that cause people and businesses to prosper.

So building a smart city isn’t really about using technology to optimize the efficiency of the city’s physical sub-systems. There’s no evidence that the relative efficiency of water delivery, power supply, or transportation across cities has anywhere near as strong an effect on their success over time as education does.

It is in this process of creating new ideas that cities excel. They are R&D facilities and incubators—and not just of new businesses, but of art, music, culture, fashion trends, and all manner of social activity. In the process Jane Jacobs so compelling described, by juxtaposing diverse people in close proximity, cities produce the serendipitous interactions that generate what she called new work.

We don’t have a recipe for how this happens. But we do know some of the elements that are essential. They include density, diversity, design, discovery, and democracy.

Density. The concentration of people in a particular place. Cities, as Ed Glaeser puts it, are the absence of space between people. The less space, the more people, and the greater the opportunities for interaction. Cities are not formless blobs; what happens in the center—the nucleus—matters, because it is the place that provides key elements of identity and structure and connection for the remainder of the metropolitan area it anchors.

Diversity. The range of different types of people in a place. We have abundant evidence that the diversity of the population—by age, race, national origin, political outlook, and other qualities—helps provide a fertile ground for combining and recombining ideas in novel ways.

Design. We are becoming increasingly aware that how we populate and arrange the physical character of cities matters greatly. The arrangement and aesthetic of buildings, public spaces, streetscapes, and neighborhoods matters profoundly for whether people embrace cities or abandon them. We have a growing appreciation for urban spaces that provide interesting variety and are oriented to walking and hanging out.

Discovery. Cities are not machines; citizens are not atoms. The city is an evolving organism, that is at once host to and constantly being reinvented by its citizen inhabitants. A part of the attraction of cities is their ability to inspire, incubate, and adapt to change. Cities that work well stimulate the creativity of their inhabitants, and also present them all with new opportunities to learn, discover, and improve.

Democracy. The “mayor as CEO” is a tantalizing analogy for both mayors and CEOs: CEOs are used to wielding unitary, executive authority over their organizations; many mayors wish they could do the same. But cities are ultimately very decentralized, democratic entities. Decision-making is highly devolved, and the opportunities for top-down implementation are typically limited. Citizens have voice (through voting) and the opportunity to “exit” by moving, appropriately limiting unilateral edicts. Cities also give rise to new ideas, and when they work well, city political systems are permeable to the changing needs and values of their citizens—this is when many important changes bubble up.

All of these attributes of cities are susceptible, at least in part, to analysis or description using the constructs of “information flows” or “systems of systems.” They may be augmented and improved by better or more widespread information technology. But it would be a mistake to assume that any of them are capable of being fully captured in these terms, no matter how tempting or familiar the analogy.

Ultimately, when we talk about smart cities, we should keep firmly in mind that they are fundamentally about people: they are about smart people and creating the opportunity for people to interact. If we continuously validate our plans against this key observation, we can do much to make cities smarter and help them address important national and global challenges.

This article originally appeared on CityObservatory.

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