How Digital Tipping Could Make Us More Generous Customers

Tipping can be a stressful process. As soon as you order at a coffee counter or get ready to pay at a restaurant, the same familiar questions rear their ugly heads: How much money should I leave? (Something concrete, like $1 a drink at a cafe, or at least 10 percent of whatever the total is?) Do I tip less for takeout and delivery? How good was the service, really?

It’s clear that some customers aren’t tipping enough, especially when we consider that low-wage workers rely on tips as part of their salary. Could interactive technology encourage us to fork over more money?